Frequently Asked Questions
Everything you need to know about your Petzyo style experience.
How do I determine the right size for my pet?
We provide a detailed size chart on every product page. We recommend measuring your pet's neck, chest, and length while they are standing to ensure the most comfortable fit.
What is your return policy for apparel?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please ensure the garment is free of pet hair before returning.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
Are your fabrics pet-safe and durable?
Absolutely. All Petzyo garments are made from non-toxic, breathable, and high-quality fabrics designed to withstand play, washes, and daily adventures.
Can I track my order once it has shipped?
Yes, as soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor its progress in real-time.
Do you offer international shipping?
Currently, we ship to selected countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location.